5 Steps to Document Moving Damages

When your belongings get damaged during a move, documenting the damage is key to getting compensation. Here's a quick summary of how to handle it:

1. Inspect Immediately: Check your items as soon as they’re delivered for any damage.
2. Take Photos and Videos: Capture clear visuals with timestamps from multiple angles.
3. Write Down Details: Log damage descriptions, item details, and gather related documents like receipts.
4. Review Insurance: Understand your coverage, claim deadlines, and filing procedures.
5. File and Track Your Claim: Submit all required documents and monitor the process closely.

Act fast, stay organized, and follow these steps to make sure your claim is handled smoothly.

How to file a moving claim with any moving company

Step 1: Check Items Right After Delivery

Inspect your delivery as soon as it arrives to spot any damage. Acting quickly helps ensure you can file claims without delays. Here’s how to get it done:

Examine for Physical Damage

As items are unloaded, carefully check for any signs of damage. Pay attention to:

• Furniture: Look for scratches, dents, or broken parts.
• Electronics and appliances: Test to ensure they work and check for any visible damage.
• Boxed items: Look for crushed corners, tears, or other signs of mishandling.
• Fragile items: Inspect glass, ceramics, or artwork for cracks, chips, or other imperfections.

Don’t just check the obvious areas - examine hidden spots like behind furniture or underneath items. If the lighting is poor, use a flashlight or your phone to get a better look.

Act Quickly on Reporting

If you spot any damage, report it immediately. Check your moving contract or insurance policy for specific deadlines to file claims, and document the issues as soon as you find them. This can save you a lot of trouble later.

Step 2: Take Photos and Videos

When filing a claim for moving damages, having clear visual evidence is essential. Photos and videos can show the condition of your items right after the move, helping to support your case. Here’s how to document everything effectively.

Capture All Angles

Photograph the damaged items from multiple angles. This ensures you record every visible detail, making it easier to highlight the extent of the damage.

Add Date and Time Stamps

Make sure your photos and videos include a clear date and time. Use your device’s timestamp feature if it has one. Alternatively, you can record a short video stating the current date and time as proof. This adds credibility to your documentation.

sbb-itb-290b89d

Step 3: Write Down All Details

Keeping detailed written records alongside your photos can help strengthen your claim.

Document Each Damaged Item

Make a list of every damaged item, including:

• Brand and model: Helps determine its value and replacement cost.
• Purchase date and price: Attach receipts if you have them.
• Description of damage: Clearly note the type and extent of the damage.
• Location of the item: Identify where it was found (room or box).
• Condition before the move: Include any prior wear or issues.

Keep All Relevant Documents

Gather and organize all documents related to your move. These might include:

• Moving contract
• Bill of lading
• Inventory sheets
• Delivery receipt
• Communication with the moving company
• Repair estimates
• Purchase receipts

It’s a good idea to create digital backups of these documents, labeling them with dates and details for easy reference.

If you need help organizing your moving records, MOD24's customer support team is available to assist. Once your records are complete, you’ll be ready to review your insurance coverage in the next step.

Step 4: Check Your Insurance Coverage

Before filing a claim, take a close look at the insurance section of your moving contract. Here's what you need to focus on.

Understand Your Coverage

Your contract outlines the type of protection you have. Basic coverage usually provides limited compensation, while more extensive plans might cover repairs or full replacements. If anything is unclear, reach out to your moving company for clarification.

Review Claim Rules and Limits

Examine your contract for important details like claim deadlines, reporting procedures, exclusions, deductibles, and liability limits. If you purchased additional moving insurance from a third party, make sure to review that policy as well. Keep in mind that its terms and filing process may differ from your moving company's policy.

Step 5: File and Track Your Claim

Once your documentation is ready, the next step is to file your claim and keep an eye on its progress.

Submit the Necessary Documents

Make sure your claim package includes everything required:

• Signed bill of lading and inventory sheets
• Detailed damage report with estimated values
• Photos and videos showing the damage
• Original purchase receipts or value estimates
• Professional repair estimates
• Completed claim forms

Always keep copies of your submission. Send the documents via certified mail or through the company's claims portal. Be sure to note the submission date and save any confirmation receipts.

Keep Track of Your Claim

Staying on top of your claim is crucial:

• Log all communications - include dates, names, and key details from your discussions.
• Organize your documents in a digital folder with clearly labeled and dated files.
• Respond quickly to any additional requests from the claims team.
• Check the claim status regularly to ensure progress.

If things seem to stall, take action by escalating the issue. Start by contacting:

1. The claims adjuster's supervisor
2. The company's customer service department
3. The Federal Motor Carrier Safety Administration (FMCSA)

Also, make sure you’re aware of your moving company’s specific deadlines and claim requirements to avoid missing any critical steps.

Conclusion

Keeping track of moving damages helps protect your belongings and makes filing claims easier. By following these steps, you'll be ready to handle any issues that come up during your move.

Clear and organized documentation not only supports your claim but also helps you resolve the situation faster. With solid evidence, you can address problems more effectively.

Once your documentation is in place, the next step is picking the right moving company. Opting for verified movers through MOD24 adds an extra layer of security to your move. Pair this with working with licensed and insured movers, like those available on MOD24, to ensure you're fully covered.

Timely action and clear communication are key to successful claims. Stay organized, meet deadlines, and respond quickly to any requests. These practices will help you manage moving damages with confidence.