Frequently Asked Questions

How can we help today?

You can sign up with your social media account or with your email address. You’ll need to verify your phone number if you wish to move with a company listed on mod24.
This is to ensure the company can reach out to you when the move starts.
You can reset your password from the Login page by following the “Forgot password?” link and the instructions sent via email.
Dashboard is a place where you can check your personal details, change the password, see upcoming moves and transactions made.
There aren’t any companies at the moment that cover the area and are listed on mod24.
You can try picking a different move date or arrival window to check their availability. Or choose a different company.
The company will be notified there’s a new move and that move is added on their schedule. They will get in touch with you if additional information is necessary.
Since you’ve created an account you can login in and go to your Dashboard. You can see the status of your current move, transactions move, leave a rating once the move is done, etc.
Yes, you’ll receive an email notification after you book with mod24.
The timer shows you how much time you have until your selected slot is no longer reserved for you. Consider it as the time we keep the date and arrival window for you.
You can contact the company from the info provided in the booking confirmation email. Reach out and check about your move.
Yes, you can go to your dashboard and click to Cancel your upcoming move. Just leave a message with a reason for your cancellation and that’s it.
Cancellation policy is handled by the company you booked with. If there was an issue with this, reach out to our customer support team via or through our web chat.
The transaction fee is a percentage taken for the online transaction made with your credit card.
Booking with our platform you’ll pay a deposit to the company and the transaction fee % will be added on top. Everything else that is added on top is due to circumstances on the move day, the company will reach out to you for additional details regarding heavy items, stairs, etc.
When you log in to your profile on mod24, you can adjust Billing information from the Edit profile page. You can remove or add credit card information here.
We, as mod24, do not store your credit card details. Your billing information is safely stored with a payment processor or gateway, such as or Stripe.